Welcome to our FAQ section. Here, you’ll find quick answers to the most common questions about our products, shipping, returns, and more. This section is designed to help you get the information you need swiftly, ensuring a smooth shopping experience. If you can’t find the answer you’re looking for, feel free to contact our customer support team.
Browse products, add items to your cart, and proceed to checkout. After payment confirmation, our team processes your order and prepares it for delivery.
We accept Mobile Money, bank transfers, debit cards, and cash on delivery for selected locations.
Yes. We deliver across Ghana through trusted delivery partners.
To track your order, please enter your Order ID in the box provided and press the “Track” button. Your Order ID was given to you on your receipt and in the confirmation email you should have received.
Delivery times depend on your location and product availability. Most orders are processed within 1 to 3 business days.
Yes. We supply authentic products sourced from trusted manufacturers and distributors.
Yes. We offer professional installation and setup support for selected products and business solutions.
Products can be returned only during the 5 days following the delivery, with the below conditions:
Condition A:
- If the product is not as you expected/not as advertised; or
- If you don’t want the product anymore. Then the product must be returned unused, in its original packaging and with all seals & tags intact.
Condition B:
- If the product is damaged at arrival, defective at arrival or counterfeit; or
- If your fashion product is the wrong size. Then the product must be returned in its original packaging. All accessories, tags and free gifts must also be returned.
To return your product, you should mail your product to our Address.(Call Customer Care for assistance) You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
NB: Eligible products can be returned within the approved return period if they meet our return conditions.
You can reach us by phone, email, or through the contact form on our website.
