FIND YOUR ANSWERS HERE
Welcome to our FAQ section. Here, you’ll find quick answers to the most common questions about our products, shipping, returns, and more. This section is designed to help you get the information you need swiftly, ensuring a smooth shopping experience. If you can’t find the answer you’re looking for, feel free to contact our customer support team.
Once you have found the product you want to buy, just follow the steps below:
- Click on ‘add to cart’, to add this product to your cart.
- Click on ‘cart’ in the top right corner.
- Register/Login into your account by entering your email and password.
- Enter your shipping/billing information.
- Choose your preferred payment option.
- Click on ‘Confirm order’ to proceed to the payment portal and complete your order.
Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. In case you have a doubt about whether the confirmation was done or not, do not hesitate to contact our Customer Service Call Center at +233270015458 or sales@dkdlinks.com a few hours after your order placement.
Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customer’s details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it’s not authorized by the owner of the card.
Products can be returned only during the 5 days following the delivery, with the below conditions:
Condition A:
- If the product is not as you expected/not as advertised; or
- If you don’t want the product anymore. Then the product must be returned unused, in its original packaging and with all seals & tags intact.
Condition B:
- If the product is damaged at arrival, defective at arrival or counterfeit; or
- If your fashion product is the wrong size. Then the product must be returned in its original packaging. All accessories, tags and free gifts must also be returned.
We only accept Cedis. (All payment will be made in Ghana Cedis).
Estimated delivery time will be communicated to you upon payment of shipping cost.
To track your order, please enter your Order ID in the box provided and press the "Track" button. Your Order ID was given to you on your receipt and in the confirmation email you should have received.
You have 5 days to return an item from the date you received it. To be eligible for a refund, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@dkdlinks.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@dkdlinks.com.
Yes, you can pay with cash upon delivery.
To return your product, you should mail your product to: {physical address}. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, please contact us at sales@dkdlinks.com for assistance.